Refund & Return Policy

We accept returns under the following conditions:

• The item must be returned within 3 days of delivery.
• The item must be unused, unwashed, and in its original condition with tags attached.
• The item must not have been altered or damaged after delivery.
• You must have proof of purchase (order ID, confirmation message, or receipt).

Non-returnable items: Items that are sale/discounted, have been washed, worn, or damaged by the customer are not eligible for return.

We accept returns for the following reasons:

• Wrong item delivered: You received a different product than what you ordered.
• Manufacturing defect: The product has a visible defect (e.g., broken stitching, torn fabric, print error).
• Incorrect size: The size delivered does not match what was ordered. Please refer to our size guide before placing an order.

We do not accept returns due to a change of mind or if the size was selected incorrectly by the customer.

To initiate a return, please follow these steps:

1. Contact us within 3 days of delivery via WhatsApp or email at ceo@greencapeapparel.com.
2. Provide your Order ID, a description of the issue, and clear photos of the item (showing the defect or wrong product).
3. Our team will review your request within 1–2 business days and confirm whether the return is approved.
4. If approved, we will arrange for the product to be picked up or provide instructions for returning the item.

We offer exchanges for incorrect sizes or defective products, subject to stock availability. If the requested replacement is out of stock, we will offer a full refund.

• Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.
• Refunds will be issued via the same payment method used at checkout. For Cash on Delivery orders, refunds will be made via bKash, Nagad, or bank transfer.
• Original shipping/delivery charges are non-refundable unless the return is due to our error.

If your order arrives damaged due to transit, please take photos immediately and contact us within 24 hours of delivery. We will investigate and arrange a replacement or refund as appropriate.